Warranty Terms & Conditions

Warranty Policy

Likevapers strives to provide our customers with high-quality e-cigarettes, but there is a very low probability that the product might not perform as expected upon delivery or after a period of use for reasons beyond our control.

This warranty has been established to protect the rights of all our customers in such situations.

Likevapers offers a warranty period for all of our products, which might vary by the specific product type. Please refer to the following table for details.

Product	Item	Warranty Period
Disposable Vape	Device	12 months from the date of manufacture
Pod System	Pod	12 months from the date of manufacture
	Device	12 months from the date of delivery or original retail purchase
Accessories	Charger, Cable	12 months from the date of delivery or original retail purchase
Consumables	E-liquid	Not applicable, after-sales only in case of problems found on the receipt of goods

 

Note:

1. The warranty period does not affect the 24-month statutory rights for EU consumers.

2. If you're one of Likevapers's authorized partners, the warranty period of the product will be defined according to the cooperation agreement.

3. Likevapers will continue to provide after-sales service for any necessary replacement parts and accessories for the remaining period of the product warranty.

Customers have the right to claim after-sales service by providing proof of purchase, the defective product as well as its package. The specific rules are as follows: Only replacement is available for now.

Replacement: Within the warranty period, if there is a product defect that is automatically activated under proper and safe use, customers have the right to ask for product replacement after confirmation from Likevapers or its authorized partners.

Note: 

1. Taste degradation after 6 months from the date of production and complete consumption of e-liquid are not considered product quality issues.

2. The number of puffs available may differ depending on individual usage. Our lab testing simulates taking one puff per second. Taking longer puffs of 3-4 seconds or more could potentially feel insufficient. Additional variables that impact puff count include power level, draw resistance, battery charge level, ambient weather and surrounding temperature. This degree of variability in puffs should not be considered a defect in product performance.

Only the same model or other models of the same value will be used for replacement as a negotiation between Likevapers and customers.

Likevapers reserves customers' rights to choose their favorite flavors during the after-sales process, but when the specified flavor is out of stock, random flavors will be selected for replacement.

 

This limited warranty does not cover:

1. Damage or costs caused by modification, alteration, repair, or service of this product by any persons or companies other than Likevapers;

2. Damage resulting from physical abuse, or misuse of the product, including operation in a manner that is not consistent with product instructions;

3. Any consumable parts, including but not limited to battery : e-liquid;

4. Damage caused by floods, fires, earthquakes, or other unpredictable natural disasters;

5. Damage caused by moisture (e.g., liquids, including but not limited to water, rain, extreme humidity, heavy perspiration, and carbonated beverages) or other environmental conditions (e.g., extreme temperatures, altitude changes, food, dirt, sand, or similar substances);

6. Damage caused by using incompatible products;

7. Cosmetic damage caused by normal wear and tear, including but not limited to, scratches, dents and broken metal or plastic;

8. Any device that is not genuine;

9. Claim not from the original purchaser;

10. products not claimed in the country of original purchase;

11. Claims for non-defective products;

12. Incidents with insufficient evidence.

 

Warranty Procedure

 

Warranty Procedure

Customers shall  prepare necessary information and evidence, Likevapers's support team will follow up and reply within 3 working days. In case of holidays or other special circumstances, there may be a slight delay in response. After the confirmation from Likevapers's support team, a replacement will be arranged for free within 30 working days. However, the process may take longer in case of supply chain disruptions or other circumstances beyond Likevapers's control. Customers' names, addresses and phone numbers may be required or shared with Likevapers's authorized partners for the arrangement of delivery, Likevapers and its authorized partners are committed to minimizing the minimum transfer of personal information and commit stringently keeping users' personal information confidential.

Customers shall keep the defective products when making an after-sales service claim with Likevapers, Likevapers's support team will check the information and decide whether the defective products should be returned for further analysis.

Please note that the warranty process does not include notifications regarding the device's status or shipment. Customers may contact us by service@ likevapers.com for an update if necessary.

Likevapers reserves the right to terminate or modify the terms of this limited warranty at its sole discretion and without any prior notice. The latest version will be presented on Likevapers's official website.